Shipping / Delivery Times / Refunds / 3D Print Lead Times
Shipping
We aim to dispatch your order within 48 hours of it being placed online,
but may take longer to dispatch over certain periods such as bank holidays but please allow 3 to 5 working days for delivery.
Sobriety24 uses 5 methods of shipping in the UK:
– 2nd Class Standard
– 1st Class Standard
– 1st Class Recorded
– Special Signed Delivery
– Hermes Standard Delivery
Please note that 1st class recorded is only insured up to £47 and does not insure jewellery. (Royal Mail terms and conditions).
So we advise you to use Special Signed Delivery.
We aim to ship your order next working day, but can not guarantee next working day delivery using Special Delivery.
If you require your order to be shipped next working day from placing your order, contact us before hand.
Returns / Refund
If you are not fully satisfied with your item, we are happy to issue a full refund of the item (new condition) within 14 days of purchase, but you pay the return postage.
We will of course replace/full refund any item which is defective.
(Excluding 3D Printed items due to the custom/hand crafted nature they will have small defects, which makes them more unique/personal)
Custom 3D Printed Orders
We keep stock of all our 3D printed items so they are ready for fast dispatch to you, however any product that is custom printed that may include your name or date etc on the item to personalise it – will have an up to 5 day lead time to print/create the item before we can then ship it to you.
Related: Private Policy