Sobriety Souvenirs are committed to protecting and respecting your privacy. We respect your privacy and anonymity.
Any and all information that we receive will not be used, sold or disclosed to any other party. Your anonymity will not be broken to any other party. Any questions you may have on this matter, you can contact us via email in confidence from our contact page.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it..
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider.
We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
– Information that you provide by filling in forms on our site SobrietySouvenirs.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
-If you contact us, we may keep a record of that correspondence.
-Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
-To estimate our audience size and usage pattern.
-To store information about your preferences, and so allow us to customise our site according to your individual interests.
-To speed up your searches.
-To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
-To ensure that content from our site is presented in the most effective manner for you and for your computer.
-To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
-To carry out our obligations arising from any contracts entered into between
you and us.
-To allow you to participate in interactive features of our service,
when you choose to do so.
-To notify you about changes to our service.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
-If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us from our contact us page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes.
Shipping & Returns
We aim to dispatch your order within 48 hours of it being placed online,
but may take longer to dispatch over certain periods such as bank holidays.
Sobriety Souvenirs uses 5 ways of shipping in the UK:
– 2nd Class Standard
– 1st Class Standard
– 1st Class Recorded
– Special Signed Delivery
– Hermes Standard Delivery
Please note that 1st class recorded is only insured up to £47 and does not insure jewellery. (Royal Mail terms and conditions).
Also we aim to ship your order next working day, but can not guarantee next working day delivery using Special Delivery.
If you require your order to be shipped next working day from placing your order, contact us before hand.
Personal Collection
If you are in or around the Birmingham Midlands area and would like to avoid shipping costs, please contact us via email.
European & International Shipping Methods
We do deliver items outside of the UK. The shipping methods have been setup to process deliveries to Spain as normal, also we have allocated a shipping Method to USA/Canada/Australia and New Zealand as we have delivered to these countries before.
If you wish to discuss an order with us before placing the order for European /International Shipping before hand, then please don’t hesitate to contact us. We are happy to help and make the ordering process as easy as possible for you.
Returning Items
We are happy for you to return any items you wish to us after receiving your order. Returns need to be received by us within 14 days. A full refund for the product will be made if the item is in perfect condition but postage and packaging (Shipping) will not be refunded.
If you have any questions about our shipping and returns policy, please don’t hesitate email us at: